Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved] Big Bazaar / Futurebazaar / Future Retail / Hometown — credit note policy

virendra615

from Mumbai, Maharashtra

Sep 4, 2018

Address: 400607

I have purchased cloths without trial amount rs.2596 from thane high-street big bazaar outlet due to size fitting and looks issue my wife suggested me to return it and get credit note for other things to buy but when i went for return it customer care executive said you are not eligible for credit note, you can only exchanged the products, but a day back another guy was on counter who returned the same and given me credit note for single items from same order.
They said you can credit note on return now they are forcing me for exchange only. They are cheating and making fool to common people.

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Oct 5, 2018

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Mr. Virendra,

Sincere apologies for this experience you had to face at our store. Request you to share your contact number at [protected]@futuregroup.in so that I can take this up with the concerned team.

Regards,
Priya
Future Group