Big Bazaar / Futurebazaar / Future Retail / Hometown — cupboard not delivered

Address:

Adhir Abasan, Block BF 61, Kestopur, Kolkata, West Bengal, 700101

Hello team,

I purchased a cupboard from home town sreebhumi alcove on 29/7/19 which was promised to be delivered today 10/8/19. Surprisingly we received a message on my phone today morning that the order is on hold as they are not able to reach me over the phone. I understand that is not true because we gave an alternate number with the primary one and everyone in this world can reach us over the two numbers except home town. It might be possible they are not able to reach us on one number but cannot be possible on both because two different numbers are on two different networks and we and others could reach those numbers. We are a couple who are both working. We had to take a leave today for the delivery. But as the delivery has been rescheduled, we will not be able to stay back as we are travelling and requested home town to cancel my order and refund my money. Now they don't want to do that as well. So as a customer, i just have 2 options. One the product needs to be delivered today or cancel the order as i will not be able to take the delivery for my travel. If home town is saying they have called me on both the numbers and not able to reach me, i need proof. I need their call list details and number of times they have called me on both the numbers with the time and the duration. I request you to please look into it.

Thank you