| Address: | Dremplex complex , near citycenter durgapur . |
Hi,
I am a regular customer at bigbazzar since last 10 to 12 years .
Previously at bardhaman branch then at durgapur .
This brand used to be the hearts of people for your stocks and customer service .
But today I really feel ashamed of bigbazzar .
The incident begins like this,
Today my mom (shyamali samanta) went for shopping some of my sister's clothes (tops and pyjamas ) at bigbazzar durgapur (citycentre) . She was trying to choose the best of available outfits . When just for the shake to recieve a phone call, she was standing near a exit for better voice clarity .
A mid hight man (5'5") wearing a specks, caught her and started telling her, that she is trying to steal the goods . They took her to a seperate room, and detained her for 20 minutes . Didnt even give her phone . After arround 20 minutes, they gave her phone to call me (I am her son, saptarshi samanta) .
She was carrying a brown coloured hand bag and a shawl inside it for winter season .
The bag was also identified in the cctv before she was entering bigbazzar, durgapur (near citycenter ) . Moreover the bag was having holes inside it, at it was quite old .
And the shawl, as it was worn previously didnt have any tag .
Still they said, she stole the bag and the shawl .
At the humiliated her (cant even imagine the words they used to describe her), and charged both for the shawl and bag .
When I arrived (as she called me due to a short of a few rupees ) . I asked them to verify the cctv footage infront of me, which they didnt show and quarreled .
When I wanted to come tomorrow, to see the cctv footage, the didnt even give the bill . So that I cant not prove any thing .
This kind of service was not expected from this reputed store .
I think this incident has to be brought to light, as it should not happen to some one other .
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