Big Bazaar / Futurebazaar / Future Retail / Hometown — Defective sofa

Address: Bangalore Central JP nagar

I’m following up from past close to 4 months for defective sofa replacement, all executive are taking months together for closer and never revert back as committed.

1. first sofa i took L shape was delivered display piece, the service person visted to assemble also agreed that it was display one.. it took ages for hometown team to replace.

2. they dint had same peace and had to pay addition money and choose other sofa.

3. The currant sofa has lint from 5month, day by day its increasing.

- i raised this concern and complaint in the month of july end/August
- Representative visited and confirmed that the fabric has to be replaced, its 2months now i dint hear and everday i have to call and there is no responce
- Since its not even a year i bought sofa and this is spoiled, i dnt want any fabric chnage i need the sofa i’m following up from past 2/3 months for defective sofa replacement, all your executive is taking months together for closer and never revert back as commited.

1. first sofa i took L shape was display peace, the service person cane to assemble also agreed that it was display one.. it took ages for hometown team to replace.

2. they dint had same peace and had to pay addition money and choose another one.

3. The currant sofa has lint from 5month, day by day its increasing.
- i raised this request in the month of August/September
- Representative visited and confirmed that the fabric has to be replaced, its 2months now i dint hear and everday i have to follow up.

- what kid of pathetic service you guyz are providing, when we buy furniture u say that ne time service and replacement is avaible.

- Since its not even a year i bought sofa and this is spoiled, i dnt want any fabric chnage i need the sofa to be replaced brand new because have invested hard earned money.

They are pathetic people and there service

Ph - [protected]
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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Nov 22, 2023
Updated by Santhosh.ss
i dint get any update from them
Dec 17, 2023
Updated by Santhosh.ss
Still not received any update or information about this complaint from Hometown..
 
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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