[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — Dining table bought at noida store

Address:

Gautam Buddh Nagar, Uttar Pradesh

Invoice no.92809794
Buyers order no.[protected]
Bill dated: 17/06/2016

Product no.[protected]
Name : delton 6 seater dining set
Price: rs.36645 basic cost
Sir, i am writing this email in much agony and for the purchase i made exactly one year back from your retail outlet in noida. Scan copy of the bill is being attached.

Kindly go through my email dated 29th may, 2017 where i had raised my concerns where no one took time to reply inspite of repeated reminders. To my surprise yesterday evening one of the chair leg suddenly broke into two pieces for which again i had filed a complain with your toll free no. [protected] where i had shared my concerns once again.

Would like to put on record that the above product was sold to me claiming that it was the best product with one year warranty.in past one year, three times i had to complain for the malfunctioning of the product with second complain acknowledged by you on 29th may, 17with confirmation mail. This is my third complain on the product where now it has broken down. Buying product for such high value and having trouble/breakage in first year o[censored]se where the product has to last years is something to be questioned.

I had purchased a recliner also from your store and have recommended many.

Request your intervention to look into my concerns and have the product replaced as it can give trouble in the remaining parts/pieces.

Photographs of the broken chair along with the scan copy of the bill is being attached for your ready reference.

Awaiting a revert this time.

Nikunj daruka