[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — discount card offer

Address:

Pune, Maharashtra, 411023

Hi team,
This complaint is regarding the discount card given in big bazaar, abhiruchi mall in the month of july/august. The sales lady convinced us to purchase the discount card which gives 10%off on total bill, when she was convincing us she told us that we can use it in any big bazar store for next 12 months.

Now this month we visited big bazar kothrud store and during the billing when we showed the card the person at the desk said it is not being accepted in this store and she suggested us to get in touch with customer service desk. On contacting customer service they said these cards are only accepted in bigbazar 's stores at abhiruchi mall n chinchwad and the systems in kothrud store are not yet updated. I am not sure whose mistake it is the sales person who sold the card at abhiruchi mall as she was not aware about this or simply lied or it's us that we believed in whatever was told to us. My bill amount this month was 9000/- so i was expected to get a discount of 900 /- as per the card i purchased.
I request you guys to really look into this issue or at least make your sales person aware that they can not cheat customers by giving false promises.