[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — excess billing charges

Address:

500094

Today at 2100 hrs i with my family member visited big bazaar at survey no 131, quthabulpur mandal, rr dist, besides runway9, kompally. On entrence we found business advertisment of make purchase of rs 2500 and get rs 1000, no where it was mentioned that the rs 1000 will be paid on coupen, which can be redeemed of rs 250 on each month till end of september. No terms and conditions were mentioned in any advertising propogated in the store. So, i did baught marchantail of rs 4064, bill no cin no l51909mh2007plc268269, paid through debit card. The billing boy asked me to visit customer care and collect the coupen of rs 1000 and redeemed it against one ladis top mrp rs 799
I collected the coupen and checked the bill, and found rs 799 is already charged, so i went to the customer care and enquired about it. But to my surprise the rs 799 was charged against some item i have not bought, neither it was on my packet. Even the manager of the store mr hemant was not able to find any clue of the item. For 45 minutes no one was able to resolve the issue, my brother who is a diabetic, vwas getting impatient
That's what i appraised to the manager and staff. After an argument of an hour, the staff refounded rs 799, but did not reading the coupen for the garment i was to pay for. The information displayed in store is missleading and the big bazaar making people fool. People working in store are unaware of polycis and terms and conditions. The behavior of store manager was very much arrgant. He was not willing to accept facts, in steade he was insulting the customer.

It is definitely impact business and ethics of future bazar. I may not visit big baazar again. I request future baazar management to look in to the matter. Earliest. I
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