[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — experience in big bazaar store kalkaji (under metro station) delhi

Address:

Kalkaji under metro station, New Delhi, Delhi, 110019

I am a regular customer and have following complaints

1) today the ac was not working in the store. It was highly uncomfortable. The food which require cold temperatures may get spoiled. The store manager at front desk kept blaming the metro for it. It seemed unreasonable cause this was never the case in all my other visits.
2) mismanagement of queues for billing: i am a well traveled citizen. World over such larger retail grocery stores would have one counter for all items to be purchased. Separate weighing of vegetables is very cumbersome for shoppers and it's almost like going to two stores instead of one. Have to be in queue twice and move items from cart twice.
3) the path from exit to parked cars is not mended and is always rough with stones all over. The cart can't move be smoothly in that area. Customers are paying for the parking yet such a situation of the area. Big bazaar should work with authorities or mend the floor themselves for cart to move form exit gate to the parked cars.
4) the open counters are either less in number on crowded days or move very slow. They move very slow even in a non crowded week day. I wonder why. The billing guys are not experienced enough and hence always stuck and looking for help. Their should be self check out for persons have less than 20items.

5) i see staff all around hanging out near billing with no work. They are just sitting, standing and chatting. For specific jobs like helping customer to pack items back into cart /bags after billing, there's shortage and everyone just calling them.