Big Bazaar / FutureBazaar / Future Retail / HomeTown

Big Bazaar / Futurebazaar / Future Retail / Hometown — financial fraud

Avneesh Poddar

from Delhi, Delhi

Address:

New Delhi, Delhi, 110067

Dear sir,
On 30.04.2018 I have purchased some items from BIG BAZAR, Ambience Mall, Vasant Kunj, Nelson Road, New Delhi-110070 including 4 packets desi atta besan 500 gm (Rs. 60/- per packet) and 2 packets desiatta RT suji 500 gm (Rs. 30/- per packet). There was an offer displayed buy 1 and get 1 free on both items.
I am not good in mathematics but as layman as per my calculation I have to pay Rs.120/- for besan and Rs.35/- for suji a total of Rs.155/- to avail this offer.
The billing clerk generate bill CIN:L51909MH2007PLC268269 in the following manner:
...
3 packets desi atta besan 500gm Rs.180/-
1 packet desi atta besan 500gm -Rs.60/-
2 packets desiatta RT suji 500gm -Rs.70/- ...
cost of these items Rs.180/-.
I raised the issue and complaint the matter to Ms.Shivangi, the Manager at help desk counter at 06:45 pm the same day. Seeing the bill and listening to my concern she apprised me that the bill generated was correct and there was no error to rectify. She told I have got 1 packet besan and 2 suji packet absolutely free as per offer. I tried my best to explain her the calculation error but she refused to listen to me saying no calculation error that’s it final. She said if I didn’t want to avail offer I was free to return the goods and credit note could be generated. She also advised me if I am finding this as a cheating then don’t purchase any item from BIG BAZAR. But immediately some other executive came there and identified the error and refunded the difference money i.e. Rs25/- (Rs.180/- as entered by the billing clerk - Rs.155/- actual cost).
I think perhaps there are much more bigger financial scam going on in the BIG BAZAR, Ambience Mall, Vasant Vihar, New Delhi which needs urgent attention of higher personnel of yours else the reputation of your market may be damaged badly. You are also requested to depute suitable staff at help desk counter to entertain the customer. The copy of bill is enclosed as mentioned above.
Yours sincerely.

A K Poddar
Assistant Registrar,
JNU, New Delhi
M. No. [protected]

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Comments

sanjay khokale

from Kolkata, West Bengal

I was purchased vip bag with other item on 20.04.2018 AN from Ambiance mall vasant kunj, new delhi.
Important is I want vip bag bill. Pl provide by email [protected]@yahoo.co.in
Register no. [protected]

suraj1987

from Kolkata, West Bengal

On 26th January 2018 I had purchased few shirts and trousers. the shirts from Bigbazar of VIP road, being of light shade the salesman told me that I can try the size of any shirt and he will give me the same size of light colours which I selected. When I opened one shirt for use for a day I noticed that near the arms and armpit the threads in irregular manner coming out. I thought that may be it was due to my fault it happened unintentionally. I gifted 2 shirts to my brother as well. Now when he opened the shirt he noticed the same issue and I too when checked with my remaining shirt it too had same issue. I called the customer care and complained but Vicky said my complaint cant be launched as its almost 5 months and nothing can be done he said. On one hand the salesman wont allow to open a fresh piece which I buy and secondly without using the shirt for even once all my brand new shirts are defective. I regularly shop from big bazar but this is my first such experience. My image is also tarnished in front my brother as I have gifted him a defective shirt. My fault was I trusted Big Bazar and now I feel being cheated as all the shirts which I bought is defective. I dnt know if my complain would be entertained or it will be just be turned down due to time factor.