Big Bazaar / Futurebazaar / Future Retail / Hometown — Furniture delivery / logistics embarrassing goo[censored]p

Address:

Gurgaon, Haryana, 122001

In desperation, writing my complaint to you. I hope this gets your notice and saves a bad taste from a customer.

I have purchased a rhea 3 seater from Hometown, Ambiance Mall Gurgaon.

Order No - [protected].

I was told with multiple follow ups that it will be delivered to my home by 2 PM on 2nd Oct. When it didnt reach me at 2 PM, i followed up again and I was told that it will reach by 4 PM. I waited the whole day for delivery and later in the evening i was told that it will now reach me on 5th Oct. Yes. That's correct, 3 days later i now have to do full day time out and waiting for the delivery.

I escalated to store furniture head, Mr. Pranav and he told me that it got delivered to someone else by mistake. Really?

There is no remorse from Hometown. No fine that i can be reimbursed for the time i have wasted. I cannot cancel my order as well. My furniture has been taken since 3 days back for exchange. I HAVE NO FURNITURE WITH ME.

Pranav has also told me that he will not be able to send me an email for his mistake.

Completely frustrated with the customer service and feel helpless.
I am interested to understand how will hometown address this issue and how will it reimburse me for the time and money and furniture lost.

Thanks and Regards,
~Mayank.