Big Bazaar / Futurebazaar / Future Retail / Hometown — Future pay wallet balance not able to redeem

Future pay Big Bazaar wallet linked to my mobile number had a balance of Rs 6718 which I'm not able to redeem . Attaching the screenshot of the Future pay Big Bazaar wallet balance taken on 2nd July 2022. Also currently the future pay Big bazaar wallet is not seen on the Future pay app. Kindly help to get the balance amount of Rs 6718 refunded.
Thanks
Elizabeth
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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