Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved] Big Bazaar / Futurebazaar / Future Retail / Hometown — hometown.in online pre-paid order no.[protected]

JayaChak

from Savantvadi, Maharashtra

Address:	Kolkata, West Bengal, 700156
Website:	Hometown.in

This is more than a week when i paid for this order. It us still shown as in process.
I called customer care number of times.
Everytime i was promised i will get an update about shipping soon.in my conversation on tuesday, i was told the order will be shipped by same evening. No update after that.
Is this the way a company created by respected kishore biyani works? Extremely disappointing service and logistical handing by hometown. I will write to mr. Biyani's office soon.
I am moving to my new home on 1st feb. Ordered the items 12 days in advance and immediately called to register request that i need the items by 2nd. Nobody pays any heed to any request or cares about customer.

Very pathetic.

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Mar 3, 2018

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2018

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Jaya,

Sincere apologies for the experience you had with our services. Request you to share your contact number and store details at [protected]@futuregroup.in so that I can take this up with the concerned team.

Regards,
Priya
Future Group