[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — Hometown sofa

Address:

Hyderabad, Andhra Pradesh, 500081

We had purchased a sofa a few months back and there were a couple of complaints registered for the same. the store was the hometown showroom in punjagutta, hyderabad
1) the threads on the sofa cover are coming out. we were told it will get replaced, but nothing has happened so far.
2) there is a crack on the base, which also needs to be fixed, bit again no response

We have been following up since june 2016 and now it is sep end and the service has been pathetic. once a guy visited in july after a month's followup and said it will be fixed within a week. still waiting for an update.

Please respond within a day and get it fixed this week or i will keep escalating till this is resolved. hope you take this more seriously than the local store team.