[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — incompetent, inconsiderate and unprofessional customer service

Address: Hyderabad, Andhra Pradesh, 500073

Website: www.bigbazaar.com

The big bazaar branch at ameerpet, hyderabad is a terrible place to shop at. First of all the cashiers never do their jobs well - the 'fast' lane with less than 10 items is never open even if there is a person at the station. Most employees are from districts and have extremely poor work ethics and communication skills.

I submitted a card fro refund - i was promised a refund in 7 days, 10 days, 15 days, then 30 days then 45 days and with constant follow up received it after 65 days. 90% of the managers do not answer their phones - this is shameful and unprofessional. No one gives you the right information.

I fortunately knew one manager from before whose job it was not to help me but he did out of personal courtesy - i suggest he leave this lousy company and go somewhere else.

I have since stopped going to that store as the staff are not knowledgeable, lazy to look for your items (Such as your size of clothing etc.) and never give you reliable information.

It is a shame that companies such as this are not only existing but due to high consumer demand doing quite well. Consumers have no recourse to being abused and mistreated. This is probably one reason why india will tend to deliver mediocre products and services as our work culture is really corrupted and there is no reward or ambition for excellence.