[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — irresponsible and unprofessional behaviour (product not delivered yet)

Address:

Thane, Maharashtra

Ref : ht[protected]

I had placed this order on 19th aug and the store in charge made a commitment saying that the delivery would be made by 31st aug, when i contacted your customer care on 30th aug around 8:30 pm they told me that the store would call me at 11:30 today i. E 31st aug with the update. But the store did not call me so i called ur customer care again at around 12:50 and again your executive told me that the store will call me in 1-2 hours still no one called me when i again called the customer care at around 3pm i spoke to the supervisor and he assured me that he will call back in 1 hour when i asked him the store number he said he does not have the store number it is now 5:30 and neither the store nor the supervisor has called me which is very irresponsible behavior of a brand like home town a local furniture store is more professional than you'll. I have no update about my delivery and no update about my products and home town does not have the courtesy to even call and update the customer about the same, if my product is not delivered today i want a full cash/transfer refund of the money and i do not want to accept credit note and stuff or i want the products to be delivered on time and installed on time.