Big Bazaar / Futurebazaar / Future Retail / Hometown — lotus herbals youthrx ph balancing multi active toner

Address:

600017

I purchased a bottle of Lotus Herbals YouthRX pH Balancing Multi Active Toner on 3rd February, 2018 from Big Bazaar, T Nagar, Chennai. The MRP on the bottle was marked Rs 345 but I was charged 360 for the same. After verifying the bill and approaching the customer service personnel, it was told that the price of the product had increased and they forgot to change the price tag. The MRP was printed on the bottle and a separate sticker was also stuck on it by Big Bazaar. Both had the price as Rs 345 on it. I also asked for a newer product in case there was a change in the MRP as they said but they refused to give that stating there was no new stock. The bill had the entry "LOT LP T&L F/W 170ml" even though the product I bought was Lotus Herbals YouthRX pH Balancing Multi Active Toner 100ml.