Big Bazaar / Futurebazaar / Future Retail / Hometown — misleading offer and incomplete to delayed installation

Address:

Mumbai City, Maharashtra, 400064

I visited Malad store on 16th May’18 as paid INR 1000/- for consultation (payment receipt attached). I was then coordinating with ‘Payal’ your designers at the Malad store. Post measurement been taken and the designs shared by Payal we finally agreed on the design and i was given a Final amount to be paid of INR 1, 29, 807 towards which i paid an advance of INR 40, 000 on 13th Jun’18

I later made another payment of INR 30, 000 on 23td May’18 which was going to almost 50% of the total amount so that the Purchase Order could be raised. I now had a total of INR 59, 807.00 pending

I then received a call from Payal stating that she would not be able to give me the rate that she had promised of 1, 29, 807/- as she had applied a 70% discount to reach that price and there have been some issues with the sales that have been conducted in her office and there are audits being conducted because of which she will have to reduce the discount that was promised to me and my total has now increased to INR 1, 43, 527

I reached out to Santosh (Store Manager) who told me that he was aware that ‘Payal’ the designer was involved in a couple of mis-selling cases and showed me a file of other cases as well. Thats when it struck me and i realised that i have been duped by one of your sales / designer executive. I pleaded my case with Santosh repeated told me that i have signed the Final Invoice of INR1, 43, 527 due to which my case stands pointless. I kept pleading to him post which he finally agreed to take my case up with Kunal (Regional Head).
Believe me Mahesh this was the first Regional Head that i had ever spoken with as a customer and to tell you he was the most he was the most inconsiderate and unrealistic human that i came across who could not agree to giving me a INR[protected] credit as i agreed to meet half way since i like a fool had signed the Final Invoice and was mislead. Kunal kept saying that he would have to pay it from his pocket and that i had signed the invoice so nothing could be done.

Considering that I was almost 2 months into my house renovation and me escalating this matter higher would only further delay my house work i agreed on the increased final amount of INR 1, 43, 527.00.

During Installation:
As per the design I had ordered for a corner shelf (Cargo Man) which slides out and slides in for heavy utensils and boxes as required.
However i saw the carpenter installing a drawer in the corner and when i asked him as to why he was putting a drawer there he stated that there is nothing else that would pop there.
I lost it and informed them that i have paid about 20k to have a corner pull put purchased and put there. The supervisor Dines (utterly useless chap) told me they did not have it in the order. Then i asked him to check what the big box in my bedroom was for, after check ing the big box they realised that the corner shelf (Cargo Man) had been ordered and had to go where the drawer was fitted.

This is when i realised what a mess i was in, it doesn’t stop here…!

During installation we realised that a 'Left Hand side’ corner shelf was sent instead of a Right Hand side shelf and the Shutter for this corner shelf was of the wrong size.

When asked the site supervisor Dinesh as to how long it would take he said at least another 2 weeks to have the correct side ordered the correct shutter remade.

Also the spice pull out drawer i have is of about 100cms and i have space to have A 200cms pull out drawer to be fitted. I took this up with Santosh again and questioned him about this inconvenience once again and who was going to pay for it now and where was his Regional Head - Kunal who was very strong when it came to following his principles but could have his guys meet a simple commitment his company had made to me

During this entire rigmarole i never, I repeat never received a call proactively from any of your supervisors be it the Site Supervisor (Dinesh), Store Manager (Santosh), Regional Head (Kunal). Every, I repeat every single call back promised by the site supervisor and Store Manager failed.

I have even emailed he CEO of Home Town however havent got any response so far