Big Bazaar / Futurebazaar / Future Retail / Hometown — Money deducted from bank account but big bazar server did not received

On 24th December 2021, Money was deducted from my HDFC Bank account (Rs 381.50), but big bazar (DD Mall, gwalior) server didn't recieved. (Big bazar employees told that it is their server issue). They told me to share the SS of transaction on their WhatsApp number (+[protected] and manager told that it will take 3-4 business days to get the money back. They also shared their landline number (+[protected] saying that I can reach out to them, but they never pick up calls, Also no reply from the WhatsApp number. Today is 16th Jan 2022, still money is not refunded. Please help me with this issue. Thank you