Big Bazaar / Futurebazaar / Future Retail / Hometown — Money in the wallet gone

I have loaded the biz bazaar wallet in future pay early this year, after my last transaction rs567 was remaining in the account. After a month or so the news of big bazaar discontinuity came. I wasn't able to shop with that amount on the app as well. It showed app is under maintenance. I opened the app to check my wallet balance few days back to see i could use it. But the wallet is not available and my money is also lost. I check the app to see my transactions on it, and there is no information about the transactions.
Previously the transactions would be shown in individual pay wallets. Since the big bazaar wallet is removed, there's no way i can check my transaction on that wallet too. This is such a pathetic behaviour of the company towards their customers. Mine was less than 1000 but may be others had more amount too. Many would have lost their hard earned money due to the apps or the companies negligence. They didn't care to tell their customers any way to get their money back. They simply deleted the wallet from the app which is such a bad behaviour towards their customers. This shows how much they value the trust of their customers
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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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