Big Bazaar / Futurebazaar / Future Retail / Hometown — My Gift Voucher for 1500 Rupees deducted for billing amount Rs. 500

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I was doing online purchase on Big Bazaar website for amount Rs.1500. Due to some tech issues one item of Rs.1000 is not in Cart. The final bill came Rs.500 and i used Phone pay BB Gift Voucher of value Rs.1500 for Rs.500 bill amount. The total value of the GV is deducted / Fortified. I raised complaint on December 2021 with ref.no.BB[protected]. I did not get any response after that. I tried to reach on Customer Care call Centre more than 8 times. Every time they say the same reply that the complaint will be made to high priority and it will be resolved in 48 hours. But nothing is done till now. I wrote mail to [protected]@bigbazaar.com and received only acknowledgment and other response.