Big Bazaar / Futurebazaar / Future Retail / Hometown — My money is not returned

Address:

Kapoor Tower, RAJPUR ROAD, DEHRADUN-248001- Uttarakhand nino

I have a Big Bazaar Profit Club card with almost 11, 000 Rs amount left in it but I am unable get it back. Big bazaar is closed now without returning the owed amount which is so disgusting and looks like fraud as many other customers need to get their money back.
How can you treat your customers like this who trusted so much and loyal to you guys. You haven't tried to call or email your customers the way to get back their amount. Customer care is not working, emails are bounced back saying "Address not found" even website doesnt work.

So please return my card balance amount as earliest possible and let us know if there is any possible way. Please help as I am a SENIOR CITIZEN AND A RETIRED TEACHER.