Big Bazaar / Futurebazaar / Future Retail / Hometown — non delivery of item purchased one month ago

Address:	560064
Website:	www.hometown.in

We had purchased a king size bed from hometown online store as the item we wanted was not in stock at the local hometown store on january 18th for rs.34900. The estimated delivery was january 30th. I received any email from hometown customer center mentioning that the delivery has been delayed by a week and will be delivered on feb 9th. I called customer service and raised a complaint. I did not hear anything from them until feb 9th. I did not receive my order even on feb 9th. I called the customer center again to hear the same old thing as to the furniture has not reached the wear house yet and will be delivered on feb 16-18th. Today i. E feb 16th, i receive a phone call from hometown and the person said it will be further delayed by 8-10 days. I asked him to cancel the order for which he says that he can't do it but will communicate this to his manager. I am fed up with this and regret why i went on to buy from a online store with such a huge amount blindly trusting them. I will wait for two more days and if i don't hear anything from them, will go to consumer court.
Never buy anything from hometown.