[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — non receipt of item booked on 15/08/2018 vide transaction id no. bbmb[protected]

Address:Khordha, Odisha, 751007
Website:futuregroup.in

Sir, i am a regular customer of big bazaar, bhubaneswar. Due to heavy rush during big bazaar’s maha bachhat offer, i booked following two items on[protected] through online vide my transaction id:bbmb[protected].
1. Dreamline twin tub mop bucket with wheels - one refill free
2. Prestige 3 burner glass top gas stove - free deluxe 3 pcs cookware set
And 3 ltr outer lid pressure cooker
After a long waiting and personal persuasion with customer care, i could able to receive items at sl. No.1 above & free items of item no.2 only. But it is a matter of great regret that even after lapse of more than 2 months, the main item i. E. Prestige 3 burner glass top gas stove has not yet been delivered to me on the plea of no stock. But the said product is very much available at big bazaar retail outlets located at bhubaneswar. If a little efforts is taken by big bazaar group, i would be able to collect the said product from here itself. I do not understand what is my fault.in the mean time, i could not avail the benefits provided by the amazon & flipkart on the said item as the matter was pending. I am really interested on the said product.
It is therefore requested to kindly look into the matter and do the needful so that i would be able to receive the same from your bhubaneswar based outlets at the earliest for which amount is lying with big bazaar since more than two months.

Your kind co-operation in the matter is highly solicited.

Kindly acknowledge receipt of this message.

Yours faithfully,
Nalini nanda,
Bhubaneswar
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Nov 20, 2018
Complaint marked as Resolved 
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2018
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Ms. Nalini,

Our team would like to look into this.

In order to escalate this issue to the team, I would require your contact number.

Kindly share the same at [protected]@futuregroup.in so that I can take this up with the concerned team.

Regards,
Priya
Future Group
Complaint comments 

Comments

I am also waiting from 5 months for my refund. They made fool to people. They said MAHABACHAT but they didn't deliver products. They kept our money and hope they are earning money form our money.

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
    View all Big Bazaar / FutureBazaar / Future Retail / HomeTown contact information