Big Bazaar / Futurebazaar / Future Retail / Hometown — Non refunding future card balance

Almost 6 month back I raised a request for block my profit club Big Bazaar Card and refund for same. There was ₹12000 balance in my card. The card was instantly blocked but still I didn’t get my refund which is in total ₹12000. Emails also bouncing back.
Please look into this and help me out to get my hard earned money back.
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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