[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — not accepting valid coupons in central

Address:Nagpur, Maharashtra, 440002

I have en cashed 5000/- worth of central coupons, but when i bought a casio watch from central store in nagpur, the store told me that the coupons would not be accepted as the billing for the casio store is different and does not fall under casio.

Now does central (Punam mall, opposite alankar theater, khasra no 91, vip road, ramdaspeth, nagpur, maharashtra) expect a customer to first ask every store they visit about the billing vertical and choose what they want to buy??

In the coupons, it is clearly written that the coupons are accepted in all the central stores, and the casio outlet was definitely inside the central store!!!

The central manager mr. Praful was very un co-operative and did nothing to help, just kept saying, there is nothing that can be done.

I had other stores to choose from and i chose central and now i have to buy stuff that i don't need worth 5000/-, just because the coupons cant be returned!!!

Please help!!!

Amogh garde
[protected]
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Sep 24, 2017
Complaint marked as Resolved 
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2017
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Amogh,

We sincerely apologize for the experience you had.

Please be assured that I've raised this with the concerned team and they will connect with you soon.

Kindly write at [protected]@futuregroup.in with your reference id 10488 for future correspondence.

Regards,
Priya
Future Group
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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