| Address: | Dr. K.K. Verma, H.No. 492-B, P.L.A., Hisar. The stores of the company are Throughout India and in Haryana at Hisar |
Future Retail Ltd. opened the retail stores in the name of Easyday through India and Hisar Haryana also where two stores are operating. The company floated a scheme in which the consumers were made members of Easyday Club in bulk throughout India. The membership for this club was Rs 1000/- which was valid for one year. The company received the membership amount well in advance fro thr customers. Under this scheme the customer members were given a discount of 10 % on all the items purchased except wheat flour, rice, cooking oils and sugar. I also became member of this scheme. All the members including me were getting the prescribed discount.
But now all the members(since I am representing all the members) are feeling cheated as both the stores in my city are almost empty. Whenever the customers are vising the store, we have to return back either empty handed or with a purchase of no choice as we have no choice due to empty store. Even after unlock period of corona, we thought that the supply of essential items will be resumed after some time but to our dismay, the supply is nor resumed and stores are almost empty. Since the validity of the Easyday Club membership was for one year. Now that period is going to be finished without purchasing any thing or very few things. So it is demanded that either our money(Rs 1000/-) should be refunded to the members or this period of about 5 months be extended so as the validity of the card may also be extended for this non availability period. The consumers feel cheated as inspite of many verbal reminders at the outlet, the supply is not resumed. If it is counted, throughout India, the company collected crores of ruppes in advance. Now the company feels that let one year be passed, then the cards will be disfunct and the money will be saved without providing any purchase facility out of this one year contract. The customers are very disappointed and they are planning to give it in press. They are also planning to go to the court of law for justice as it is not the talk of Rs 1000/- but of the commitment by the company. So it may pl be decided at your part that what could be the future course of action for this. Either refund of Rs 1000/- to all members or extend the validity of cards
Attached with this is the photos of empty stacks without material and also photo of my membership card
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