Big Bazaar / Futurebazaar / Future Retail / Hometown — not providing rat pad for samsung washing machine

Address:

rajendranagar, patna, Patna, Bihar, 800003

I have purchase samsung washing machine on 15.09.2019. And they delivered the product on 17.09.2019 but the packet does not have rat pad as said by installation engineer. On contact with big bazzar, they said that the washing machine has not have any rat pad. After that i contacted the samsung customer care, they said they delivered the machine with rat pad, and collect the same from big bazzar. I again contacted the big bazzar, now they said come and receive your machine's rat pad. The big bazzar provide an old rat pad of any other washing machine while i confirming many times regarding this. Now today i. E. 15.10.2019, the installation engineer, he said this rat pad could not install in this machine (Photo enclose). Neither samsung nor big bazzar want to provide the rat pad, i am frustrated now to go again and again big bazzar and contacting again and again with samsung and big bazzar. Call records also enclosed if asked.