[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — not providing service while product stop working within warranty period

Address:

560037

I got fed-up with the customer service from hometown, marathahalli, so i am writing below complain.
I purchased a kenwood juicer on 08/04/2017 from hometown marathahalli with rs.2200, it had one year warranty. After 6 month it stopped working and not switching on. I went to 'hometown, marathahalli' for that issue, initially they gave me the service center number and told to contact but those numbers were not valid. After contacting again to hometown, they told they will get back to us with valid service center number and address, which i can contact but they didn't gave me. After some days when i contacted again they told me to give the product (Juicer), they will contact service person and will repair, i gave the product on 20/01/2018 for repairing but till now they didn't repair. Now they are telling that the product has motor issue and can't be repaired and there is no service center. They gave me a offer to give some additional rs.1000 discount on next purchase but they can't repair the product which i refused to take. I told them to give me the working product or replacement. The product has warranty so they should repair or replace the product.in last 5 months, i contacted nearly 10 times, don't know what kind of service they are providing. As the product was broken on warranty so i am demanding that the product should be repaired or replaced.
My question to them (Hometown)
1. Are you guys selling original product? If it's original then what happened within 6 month all service center gone away, no parts and not repairable.
2. Why you are not giving value to your small customer? As the product in under warranty then you have to take care.
3. Why you are offering me rs.1000 discount on next purchase, either you have to replace or repaired the product.