Big Bazaar / Futurebazaar / Future Retail / Hometown — Order placed on 14th June, but still furniture delivery not done nor refunding the money

Address:Praxis Home Retail Limited (“PHRL”), (f/k/a Praxis Home Retail Private Limited), iThink Techno Campus, Jolly Board Tower D,Kanjurmarg,Mumbai 400042

This is in regards to the online order which I have placed with Home town having order no.[protected].

Sigma Mesh Medium Back Chair in Black Colour by HomeTown
(HO340OS50ZUJHTFUR-478048) To be delivered by 03 Jul 2021

Seems I did a very big mistake by ordering online from hometown. As this particular order is taking almost a month to get delivered, infact more than a month. I have been patiently waiting but now you have completely tested my patience out.

Also on top of that, service team from HomeTown is really pathetic as they don't provide resolution nor any kind of service which is expected of them. As one guy says it will be delivered today tomorrow in two days and at last one guy says it would be delivered by 18th July.

But still the delivery is not done and also no proper resolution is being provided by service team. We have to follow up on the emails we have to reach out for the delivery.

Yesterday was the commitment date for delivery but still the delivery is not done.
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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Jul 26, 2021
Updated by satishthakur21
Issue still persists

Complaint comments 


Yet again the commitment failed from home town. Inspite raising to higher management i.e. ([protected] PFB

Issue still persists.

Can someone get this resolved. Im really fed up with hone town and its pathetic service

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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