Big Bazaar / Futurebazaar / Future Retail / Hometown — ordered not delivered

Address:

Marathahalli Outer Ring Road, Near Innovative Multiplex, Aswath Nagar, Marathahalli, Bengaluru, Karnataka 560037, Bangalore, Karnataka, 560103

I bought 3 products from hometown (Bangalore, marathalli branch), a queen size bed, a mattes for the same and a sofa cum bed in exchange of few old furniture. It was promised to us that the old furniture will be picked a day before the delivery date which is 14th and 15th was the delivery date. They picked all our old furniture yesterday leaving us with nothing to sleep on. For a night we adjusted as we promised them earlier, but they informed that they are not delivering the furniture we bought and instead gave us a date of 17th. We are 4 members at home right now and no bed to sleep on. We seek action against false promises and not delivering our orders on time.