Big Bazaar / Futurebazaar / Future Retail / Hometown — Product not delivered since months

Address:

500028

3 Items purchased from HomeTown(Punjagutta Branch, Hyderabad), on 13th Aug 2015.
We were not in urgent need of the delivery so wanted the items to be delivered at a later date.

Only one item was delivered few months back(6 months approximately). The Manager(Mr. Naresh) has been promising the delivery for the other 2 items since then, which has not materialized so far.

SO No - [protected]
Customer Id - [protected]
Bill Amount - 37, 100
One item delivered of cost - 19, 845
2 Pending items of cost - 13, 515 & 3, 740

Desired Resolution - Refund amount for pending items.

Real sad that a senior citizen(Ex uniform officer) is made to go through this experience.
Attached bill for reference