[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — product seal was broken while delivery

Address:

Kolkata, West Bengal, 700065

Hi,

I went to big bazaar (Diamond plaza mall, 68 jessore road, kolkta - 700055) on 30/11/2017 to buy some groceries and i m very disappointed by your service, its pathetic.

I requested for home delivery and the next day after the the delivery of my products, i noticed that the packet of 1kg quaker oats was not sealed properly. I called the customer care and they logged a complaint and promised that the product would get replaced. My complaint number is bb[protected] logged on 01/12/2017 at 19:10.

On 02/12/2017, i received a call back from a lady who does not have any customer service skills, she was rude, impolite and very aggressive. She does not know how to talk to customers. She told me that i have to visit the big bazaar store within 3 days to get it replaced, when i said that why cant get it delivered, she said its not possible because i am not the only customer of big bazaar. How can she say this, is this the training that you provide to your customer service representatives.

If i am not the only customer then remember that you are not the only store in kolkata. Firstly, it was your responsibility to deliver the things properly which you didn't do and now you want me to take all the hassle, shame on you. I have been a very loyal customer of biz bazaar but this experience was horrible.

My bill details -
Ch:304357 ashish chap
Tax invoice number: [protected]
Cash memo number: 0148830
Till number: 8
Tr: 11111
St: 2518

I want my 1 kg quaker oats packet delivered along with the quaker nutri upma breakfast mix which was free with the quaker oats packet and i would also suggest you to provide some basic customer service skills to your employees. The lady who called back doesn't know any manners, she was rude, impolite and very aggressive. She does not know how to talk to customers.

Thanks,

Suchismita chakraborty