Big Bazaar / Futurebazaar / Future Retail / Hometown — Profit Club Card Refund not responding

I am a customer of Big bazaar Profit Club Membership Card and now I am not able to use the same as there are no Big Bazaar Active in my city.

Request you to kindly allow the balance to be refunded. The details are mentioned below
Name: Anurag Arora
Card Number: [protected]
Start Date: 30 Jan 2022
End Date: 30 Jun 2023

Have been writing mail for the refund but it is showing as mentioned below:

There was a temporary problem delivering your message to [protected]@bigbazaar.com. Gmail will retry for 46 more hours. You'll be notified if the delivery fails permanently.