Big Bazaar / Futurebazaar / Future Retail / Hometown — Profit club pending amount not paid for last 18month

Have a profit club cards and with deposited amount 10000/-, issued by Bigbazaar (Future Group) Suddenly stores closed in March2022. Without any information Future group closed their Bigbazaar stores from Bhubaneswar, in March2022. I talked to the old staffs of bigbazar (currently working with Reliance Smart Bazar), they assured me that it will be refunded via reliance, it's in process. Waiting for the process for last one and half year. I tried to talk to costumer care many times. They assured that it will be refunded very shortly and now their mail id or costumer care number is not working. Plz help.