Big Bazaar / Futurebazaar / Future Retail / Hometown — purchased dress in smaller size, and want to replace it bt lost my bill

Address:700013

I purchased two dresses total worth rupees 1301 on 29th september, 2018, and i have purchased the smaller size. but i have lost the bill.i called the customer care service they told me that i cant exchange the product if i can tell the price and what i have bought together, can they give me a duplicate bill? how can i exchange the product? do they help me to exchange?
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I m khushboo i brought a jeans (lee cooper) i become fade in one wash.

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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