Big Bazaar / Futurebazaar / Future Retail / Hometown — Refund Initiated as per invoice but no refund received

Address:

Big Bazar, Birati, Kolkata 700051

I had ordered grocery through the big bazar mobile app (my order id[protected] on 12th November 2021 from Big Bazar Birati store (Kolkata). Few Items were not available and hence they issued an Invoice which shows refund initiated for the unavailable products. Refund amount Rs. 180/-. But till today I have neither received the refund back to my credit card nor have I received it in my futurepay wallet. I have raised complaints with Customer care BB[protected] but without solving it they just closed the complaint after one month on their own. After following up again and again over email they just say the same thing that refund initiated. But they are unable to give any proof like transaction id for the refund etc. I hope the complaint reaches to senior level officers who can resolve my complaint instead of copy pasting the same answer again and again. Its a very small amount. why would such a big brand not refund the money and play with its goodwill is beyond my understanding.