Big Bazaar / Futurebazaar / Future Retail / Hometown — refund not given

1)oder placed on 15th august, order number: BBMB[protected]
2) request registered for refund on 25 th august
3) cancelled paycheck, ID proof, Orderid has been shared with customer care on "[protected]@futuregroup.in
4) till 31st August of writing this email, there is not any kind of written mail came for any kind of confirmation or intimation
5)Jignash bhimani clearly refused of sending me any kind of writem message for refund initiation
6) there are n numbers of story every time you call "[protected]", some will tell that your order is in awaiting status, some will say you will only get your refund in future pay wallet, some will say there is no such process of refund and so on and on.

Thanks and Regards
order id:BBMB[protected]
Mobile number:[protected]