Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved] Big Bazaar / Futurebazaar / Future Retail / Hometown — refund not initiated

[email protected]

from Madurai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600056

I placed a order during Big Bazaar MBS sale on 14th Aug from Big Bazaar's official website. The order number is BBMB[protected]. Due to a logistical issue, the product didn't reach me on time and I requested for a refund within 10 days of placing the order. It has been almost 2 months since then and I have not yet received the refund. I have called BB's customer care regularly and requested them to do the needful without any luck. It's very strange to see a company like BB doesn't have a proper refund structure in place and they have taken customers like me for granted. This to let you know if I don't get my refund by the end of this week, I will pursue a legal course of action.

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Dec 1, 2018

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Mr. Banerjee,

I have noted your concern and I have escalated it to the team.

They will connect you at the earliest.

Kindly write at [protected]@futuregroup.in for any further assistance.

Regards,
Priya
Future Group

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Comments

jitendra_sab

from jaipur, Rajasthan

I am also waiting from 5 months for my refund. They made fool to people. They said MAHABACHAT but they didn't deliver products. They kept our money and hope they are earning money form our money.