Big Bazaar / Futurebazaar / Future Retail / Hometown — Refund not made

Hello, my 9000INR are stuck in big bazaar profit club . card no. [protected] . they told me that the card will be blocked and the will be refunded but later just my card was blocked, money was still not returned . I tried reaching through customer toll free no. but apparently its down. then I tried emailing but my emails were sent to spam and no response, no help . big bazaar is closed hence my is stuck . please HELP.