Big Bazaar / Futurebazaar / Future Retail / Hometown — Refund not provided on Profit club card

Address:

Chandigarh Elante Mall

I was enrolled by Big bazaar in their profit card club by making false statements on the usage of the card which I had requested to cancel on 21st of March 2022 via mail. I was informed on the time of enrollment that I can cancel my card at any point and available balance will be refunded to my account within 15 days. It's more than 15 days now but I have not received any amount. I have called on customer department to check the status of my refund which they are asking to wait for 30 days now. This is simply fraud by the organization, they are completely turning from their statement. Reference number: BB[protected] provided on the mail. I genuinely request your help here to deal with this. I have done many followup with Big Bazaar on this but just got hassles only. Now there customer care number is also not working.