Big Bazaar / Futurebazaar / Future Retail / Hometown — Refund of balance of Rs 10000=00 of Big Bazaar Profit club wallet

Address:

DUTTA LANE PO CHINSURAH DIST HOOGHLY

I am holder of Big Bazaar Profit Club Card with total balance of Rs 10000=00. The card was issued on[protected] and is valid till[protected]. After most of the Future Retail owned Big Bazaar outlets were taken over by Reliance Retail after it failed to honour its payment obligations, I have been facing great difficulties to utilise/get refund of my balance of Rs 10000=00 as Reliance Retail is not accepting Big Bazaar Profit Club Card and E-mail id and toll free number as provided by Customer support of Big Bazaar for refund of the balance are not at all operational.
In view of the above please resolve my issue to enable me to get refund of my balance of Rs 10000=00 lying in my Big Bazaar Profit Club Card.