Big Bazaar / Futurebazaar / Future Retail / Hometown — Refund of Big Bazaar profit club card

I have invested Rs.5000/- in the year 2019 under Big Bazaar profit club. Now when I checked the future pay app it is showing my card valid has expired. i was unable to use the card as I have settled in UAE and due to a pandemic situation all the flights are stopped service to India. So I requested the Big bazaar team to settle it to my bank account directly without visiting their office in India. Accordingly, the Big bazaar team has informed me that they have initiated the refund amount of RS. 3800/- after deducting their charges. However, till now I didn't receive the amount in my account. I have submitted all the verification documents, cancelled cheque copy etc on 04th August 2021.

My card number is[protected]. The request number is BB[protected]. Awaiting a favourable response in these regards.