Big Bazaar / Futurebazaar / Future Retail / Hometown — Refund of Money Order No[protected]

Website:

shop.bigbazaar.com/orderdetails/801417226

Ref: Order No[protected]
Big Bazar is cheating customers. I ordered some items but they failed to supply. Already 7 days has gone by, but nither I have the refund of my paid amount o any information of action taken regarding.
The concerned retail shop at Birati, from where the Items were scheduled to be supplied is rudely behaved on phone and denied to take any responsibility in this matter. I repeatedly mailed to their customar care but in vain.
I am in daze.
Using this pendemic situation and solitary helpless condition of society do they earning money stealthily.