Big Bazaar / Futurebazaar / Future Retail / Hometown — Refund of outstanding balance of Rs 10000=00 lying in Big Bazaar Profit club card

Address:

DEULPARA NEAR NETAJI CLUB PO NAIHATI DIST 24 PARGANAS NORTH PIN 743165

I am holding a Big Bazaar Profit Club Card with outstanding credit balance of Rs 10000=00. The card has been issued to me on[protected] and is valid upto[protected]. After most of the Future retail owned by Big Bazaar outlets were taken over by Reliance Retail, I have been facing great difficulties to utilise or get refund of my balance of Rs 10000=00 as Reliance Retail is not accepting Big Bazaar Profit club cards and E-mail ID and toll free number as provided by Big Bazaar customer support for refund of the outstanding balance are not at all operational.
In view of what stated herein above please make necessary arrangements to resolve my issue to enable me to get refund of my balance of Rs 10000=00 lying in my Big Bazaar Profit Club card.