Big Bazaar / Futurebazaar / Future Retail / Hometown — Refund of Rs 10000=00 lying outstanding in Big Bazaar Profit club card

Address:

DEULPARA, NAIHATI, NEAR NETAJI CLUB, P.O. NAIHATI, DIST. 24 PARGANAS(N) PIN-743165

I am holder of Big Bazaar Profit Club Card with total balance of Rs 10000=00. The card has been issued to me on[protected] and is valid till[protected]. After majority of the Future Retail owned Big Bazaar outlets were taken over by Reliance Retail, I have been facing problems to utilize or get refund of my balance of Rs 10000=00 as Reliance Retail is not honoring Big Bazaar Profit Club Card and Email id and toll free number as given by Big Bazaar customer support are also not operational.
In view of what stated herein above please make necessary arrangement to resolve my issue to enable me to get refund of my outstanding balance of Rs 10000=00 of my Big Bazaar Profit Club Card.