Big Bazaar / Futurebazaar / Future Retail / Hometown — Regarding profit club membership cancellation

Address:

Gorakhpur

Hello,
My name is Vikash tripathi. Iam member of Bigbazar profit club, Bank road, gorakhpur . I paid 10000 rs and 12000 rs was available for use as per scheme. I used 3000 rs over 3 months.As per their employee I can cancel the membership anytime and get my money back. I contacted them around 50 days ago and raised complaint a, they said it will be refunded in 20 days. But now when I am trying to contact their helpline number is unreachable and i didnt get my money back. Please see the issue. My membership card card number is [protected].