[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — terrible exchange policy of central- growels

Oct 21, 2018

Updated by Rucha Chavan To whomsoever it may concern (if you are actually bothered about any customer concern)

Date: 20th October 2018
Location: Central-Growels, Kandivali
Tr. No. 69982

Incident: On 19th October my family went for shopping at Central- Oberoi. We bought all our clothes for 'Diwali' from Central- Oberoi (Bill amount Rs.16289, Tr.No. 73846). My husband got me a dress of 'Lovely Lady' worth Rs.3499. He got me size 44 which usually fits me well. However, after tying out the dress at home, it did not fit me well. We decided to get it exchanged fom Central- Growels which is close to our residence. My husband was told at Central-Oberoi that we can exchange it at any Central Store across Mumbai. When we went to Growels, we couldn't find bigger size in the same dress. However, I liked a dress with a suitable size and same price but belonging to a different Brand (VEDIC).
Then we approached Customer desk on the second floor and told them that we would like to get another dress which we loved in exchange. At this point, the lady at Customer Desk bluntly refused and told us that we can either get a dress from same the Brand or go to Oberoi get the Credit Note and buy the Vedic dress that I liked from Growels. We had to rush home and had no patience to go through this tedious and time consuming exchange procedure. So we requested them if we can get the Credit note from the Growels store itself and buy the product which we wished. The staff was unhelpful and I had to settle down for the dress belonging to 'Lovely Lady' but with a different pattern by paying Rs. 1000 extra. We had to return home dissatisfied as we had payed for something unexpected and leave something we really wanted to have.

P.S. After this experience, I will definitely would not recommend any of my friends or family to shop from CENTRAL.

Rucha Chavan,
A Disappointed Customer