Big Bazaar / Futurebazaar / Future Retail / Hometown — unable to utilize bbpc card balance

Address:

700055

This is shwapnel kumar ghiria holding future group profit club card [protected] of rs.10000 and holding profit club card [protected] in the name of my spouse samriddha ghiria of rs 5000 purchase in the month of march 2016 and april 2016 respectively from kolkata big bazaar was unable to use both of my card since march 2017 as i was out of india with my family and travelled to capetown for official purpose. No one were available back in india to use my card in my absence but when i came back to india in the month of december 2017 and tried to use my card then i came to know from customer service desk that both of my card has been lapsed as 18 month validity period is over and only priciple amount left in my card will be refunded back on providing identification details and cancelled cheque.

I would request you to please allow me to use full balance on my card of amount rs.1578.45 and rs. 2863.3 respectively as an exception as i was not in india and also it was my hard earned money which i invested to get the profit of rs. 2000 and rs. 1000 respectively