Big Bazaar / Futurebazaar / Future Retail / Hometown — unethical practices

This is in regards to the worst experience for first time purchase of our product from your noida gip store for order id# [protected] on 28 jan 2018.

We bought our dining table for the occasion which was on 1 feb, we were given commitment by your sales person that the delivery will be done maximum by 1 feb. He will try to get this delivered on or before that. He ensured that product is available in the warehouse in noida and will be delivered to my place in noida on priority.

We were waiting and anticipating it to be delivered on time as per the commitment and trust, however surprisingly we got a call from your executive yesterday that it won't be delivered today which is on 1 feb. I was shocked and highly disappointed that the whole purpose was defeated and it was shattered. I told your executive that its urgent and we were given commitment, she clearly denied my request and was really unprofessional.
I told her that i will not accept this want callback from your store manager or some senior person to fix my complaint but till now no one called me and helped me out.

Our complete family function was spoiled and we were so embarrassed for the pain and mental harassment we have gone because of your useless executives and unprofessional approach. Your people have screwed it up and now i will take this to the highest level.

I am hight upset with such unethical practice which your team did to sell and misguided us.

I don't want this dining table anymore as this is a # experience for you and now it's useless. I have paid inr23900/- for its purchase, kindly refund my amount asap.

Else i will ensure that this matter will go to the highest level of escalation.

Kindly confirm me on priority and cancel this order and refund my amount to avoid taking further action in this matter.