[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — water bottle

Address:

Mumbai City, Maharashtra, 400057

I purchases a myghty performance water bottle worth rs 179 on saturday 5 jan 19
The bottle leaked so i went to the store on monday 7 jan 19. Unfortunately i had no bill as i had put it in the trash but i had a message on my cell phone from big bazaar about the purchase as well from hdfc credit card about the purchase. I showed them both the message s and requested them to give a replacement how ever they said they are unable to track this purchase. This is ridiculous. We have wasted rs 179 now. While the entire world is making efforts to go paper less... Big bazaar is still insisting on carrying the bill that too despite the fact that there were messages on the cellphone which were shown to them. What kind of system are they using if they were not able to track the purchase still. Please look into this. I still have the unused water bottle and the messages too.